Refund & Cancellation Policy

This policy applies to paid Uptiq plans purchased from Sain Digital.

1. Try before you pay

Uptiq has a free plan, and new accounts may receive a free trial of a paid plan, so you can test the service before buying.

2. Cancellation

• Plans are prepaid and do not renew automatically, so there is no subscription to cancel. If you don’t renew, your plan simply ends at the end of the paid period.
• Your paid features stay active until the end of the period you paid for.
• You can delete your workspace at any time from Settings.

3. Refunds

• First purchase: if you are not satisfied, request a full refund within 7 days of your first payment.
• Service failure: if a serious problem on our side stopped the service from working and we could not fix it, we will refund the affected period.
• Duplicate or mistaken payments are refunded in full.
• Otherwise, payments for a period that has started are not refundable, and we do not give partial refunds for unused time.

4. How to request a refund

Email support@uptiq.live or use the contact form with your workspace name and invoice number. We reply within 2 business days.

5. Refund timing

Approved refunds are sent to the original payment method through Razorpay within 5–7 business days. Your bank or card issuer may take a few more days to show it. When a refund is issued, the plan for that period ends.